Terms of service

Terms of Use – Vintage Heat Box

1. Introduction

Welcome to Vintage Heat Box (“Vintage Heat Box”, “we”, “us”, “our”).

These Terms of Use (“Terms”) govern your access to and use of our website, products, features, content, and related services (collectively, the “Services”).

By accessing or using our Website and Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our Website or Services.

2. Definitions

For the purposes of these Terms:

  • “Account” means a user account created on the Website.
  • “Content” means any text, images, graphics, audio, video, product descriptions, reviews, comments, messages, or other material made available on or through the Website.
  • “User”, “you”, and “your” refer to any person accessing or using the Website or Services.
  • “Website” means the Vintage Heat Box website and all associated online pages and services.

3. Eligibility and Access

Access to the Website is generally free of charge.

Certain features may require you to create an Account or provide personal information.

By using the Website, you confirm that:

  • you are legally capable of entering into binding contracts;
  • the information you provide is accurate, current, and complete;
  • you will keep your account credentials secure and confidential.

You are solely responsible for all activity carried out under your Account.

We reserve the right to suspend, restrict, or terminate access to all or part of the Website at any time, with or without notice, for maintenance, security, operational, or legal reasons.

4. Acceptable Use

You agree to use the Website and Services only for lawful purposes and in accordance with these Terms.

You must not:

  • use the Website for any unlawful, fraudulent, harmful, abusive, or misleading purpose;
  • interfere with or disrupt the Website, servers, systems, or networks;
  • attempt to gain unauthorised access to any part of the Website, systems, accounts, or databases;
  • upload, transmit, or distribute viruses, malware, malicious code, or harmful technologies;
  • scrape, copy, reproduce, crawl, harvest, or extract Website data without our prior written consent;
  • impersonate any person or entity, or misrepresent your affiliation with any person or entity;
  • infringe the intellectual property rights or privacy rights of others;
  • publish or transmit any content that is defamatory, obscene, threatening, abusive, discriminatory, hateful, unlawful, or otherwise objectionable.

We reserve the right to remove content or restrict access where we reasonably believe a breach of these Terms has occurred.

5. User Accounts

If you create an Account:

  • you are responsible for maintaining the confidentiality of your login credentials;
  • you agree not to share your Account with others;
  • you must notify us immediately if you suspect unauthorised access or use of your Account.

We reserve the right to suspend or terminate any Account if we believe it has been used in breach of these Terms or in a way that may harm our Website, business, or other users.

6. Product Information and Website Content

We make reasonable efforts to ensure that product descriptions, visuals, pricing, availability, and Website content are accurate.

However, we do not guarantee that all content on the Website is always:

  • complete,
  • current,
  • accurate,
  • error-free,
  • uninterrupted.

In particular, where products such as mystery boxes are offered, the Customer acknowledges that:

  • the contents are random or partially curated,
  • visuals are illustrative only,
  • items may vary from one order to another.

We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

7. Intellectual Property

All intellectual property rights in and to the Website and its Content are owned by or licensed to Vintage Heat Box, including but not limited to:

  • brand names,
  • logos,
  • product names,
  • designs,
  • graphics,
  • images,
  • videos,
  • written content,
  • layouts,
  • source materials.

Nothing in these Terms grants you any ownership or licence rights except for a limited, non-exclusive, non-transferable, revocable right to access and use the Website for personal, lawful, non-commercial purposes.

You may not, without prior written consent:

  • copy,
  • reproduce,
  • modify,
  • republish,
  • distribute,
  • display,
  • exploit,
  • or create derivative works from any part of the Website or its Content.

8. Third-Party Services and Links

The Website may contain links to third-party websites, applications, platforms, tools, or services.

We do not control and are not responsible for the content, policies, security, availability, or practices of third-party services.

Your use of third-party services is entirely at your own risk and subject to their own terms and policies.

9. Disclaimer

The Website and Services are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, Vintage Heat Box makes no representations or warranties, express or implied, regarding:

  • the availability or uninterrupted operation of the Website,
  • the accuracy or completeness of content,
  • the absence of errors, bugs, or harmful components,
  • the suitability of the Website or Services for any particular purpose.

Nothing in these Terms excludes rights that cannot legally be excluded under applicable consumer law.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Vintage Heat Box shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising out of or in connection with:

  • access to or use of the Website,
  • inability to access or use the Website,
  • errors or interruptions,
  • loss of data,
  • loss of profits,
  • business interruption,
  • reliance on Website content,
  • third-party actions or services.

Our total liability, where liability cannot be excluded, shall in any event be limited to the amount paid by you to us in connection with the relevant transaction, where applicable.

Nothing in these Terms excludes liability for fraud, gross negligence, death, personal injury, or any liability that cannot be lawfully excluded or limited.

11. Indemnification

You agree to indemnify, defend, and hold harmless Vintage Heat Box, its directors, officers, employees, agents, contractors, affiliates, and partners from and against any claims, liabilities, losses, damages, costs, or expenses (including reasonable legal fees) arising out of or related to:

  • your use of the Website or Services,
  • your breach of these Terms,
  • your violation of any law or third-party right,
  • any content you submit or transmit through the Website.

12. Suspension and Termination

We reserve the right, at our sole discretion, to suspend, restrict, or terminate your access to all or part of the Website or Services at any time, with or without notice, if:

  • you breach these Terms,
  • we suspect fraudulent, abusive, or unlawful behaviour,
  • we are required to do so for legal, operational, or security reasons.

Termination shall not affect any rights or obligations accrued prior to termination.

13. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

By using the Website, you also acknowledge our Privacy Policy.

14. SMS Marketing and Consent

If you choose to opt in to receive SMS communications from us, you agree to receive messages such as:

  • order updates,
  • customer service notifications,
  • promotional offers,
  • marketing campaigns,
  • important service-related messages.

14.1 Data collected for SMS communications

When you opt in, we may collect and process:

  • your phone number,
  • your first and last name (if provided),
  • your message interaction history,
  • your consent preferences.

14.2 SMS consent

Marketing SMS messages are only sent where you have provided the consent required under applicable law.

You may withdraw your consent at any time.

14.3 Opt-out

You can unsubscribe from SMS communications at any time by:

  • following the unsubscribe instructions included in the message,
  • replying STOP where applicable,
  • or contacting us directly at info@vintageheatbox.com.

14.4 No sale of SMS data

We do not sell your phone number or SMS consent data to third parties for unrelated commercial purposes.

14.5 Compliance

We undertake to comply with applicable laws governing electronic marketing communications, including consent and opt-out requirements.

15. Changes to These Terms

We reserve the right to amend or update these Terms at any time.

Any updated version will become effective upon publication on the Website.

Your continued use of the Website after changes are posted constitutes your acceptance of the revised Terms.

16. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of France.

However, if you are a consumer residing in another country of the European Union, you also benefit from any mandatory consumer protection provisions applicable in your country of residence.

In the event of a dispute, the parties shall first seek an amicable resolution.

If no amicable solution is reached, the dispute may be brought before the competent courts in accordance with applicable law.

17. Contact

If you have any questions regarding these Terms, you may contact us at:

Vintage Heat Box
51 rue Carnot
74000 Annecy
France
Email: info@vintageheatbox.com

18. Legal Information

Vintage Heat Box is operated by a French company registered under the following number:

SIRET: 952 337 830 00014