Shipping policy
Shipping Policy – Vintage Heat Box
1. General Shipping Information
At Vintage Heat Box, we aim to prepare and dispatch all orders as efficiently as possible.
This Shipping Policy explains how we process, ship, and deliver orders placed through our Website.
By placing an order with us, you agree to the terms set out in this Shipping Policy.
2. Order Processing Times
Orders are generally processed and dispatched within 7 to 14 business days from the date of order confirmation, unless otherwise stated on the Website.
Please note that processing times may vary depending on:
- order volume,
- product availability,
- peak sales periods,
- operational delays,
- public holidays,
- exceptional logistical circumstances.
Business days refer to Monday to Friday, excluding public holidays.
Orders are not shipped on weekends or public holidays.
3. Shipping Destinations
We currently ship to selected countries within Europe and, where available, other international destinations displayed at checkout.
If your country is available at checkout, this means we currently offer shipping to that location.
Vintage Heat Box reserves the right to modify, restrict, or suspend shipping to certain destinations at any time.
4. Shipping Methods
Available shipping methods are displayed during checkout based on the delivery country and destination.
We may use different shipping partners depending on:
- destination,
- parcel size,
- service availability,
- operational requirements.
The shipping method selected at checkout applies to the delivery service offered for your order.
5. Shipping Costs
Shipping fees are calculated automatically at checkout based on factors such as:
- destination country,
- order weight or volume,
- selected shipping service,
- promotional offers where applicable.
The exact shipping cost for your order will be shown before payment is completed.
Unless otherwise stated, shipping fees are non-refundable, except where required by law.
6. Tracking Information
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.
Tracking updates are provided by the carrier and may take some time to become active after dispatch.
If you do not receive your tracking information within a reasonable time after dispatch, you may contact us at:
7. Delivery Times
Estimated delivery times vary depending on the destination and carrier.
Please note that delivery times are estimates only and are not guaranteed.
Delays may occur due to factors beyond our control, including but not limited to:
- carrier delays,
- customs processing,
- weather conditions,
- local transport disruptions,
- high seasonal demand,
- incorrect delivery information.
Vintage Heat Box shall not be held responsible for delays caused by the carrier or by circumstances outside our reasonable control.
8. Delivery Address
Customers are responsible for ensuring that the shipping address provided at checkout is accurate, complete, and up to date.
Vintage Heat Box shall not be held liable for failed delivery, delay, or loss resulting from incorrect or incomplete shipping information provided by the Customer.
If an order is returned to us due to:
- an incorrect address,
- failed delivery attempts,
- refusal of delivery,
- failure to collect the parcel,
additional shipping fees may apply before the order can be resent.
9. Customs, Duties and Import Charges
For orders shipped within eligible European destinations, no additional customs fees should normally apply where goods are shipped from within Europe.
However, for certain destinations outside the applicable shipping zone, customs duties, import taxes, local handling fees, or other charges may apply depending on the laws of the destination country.
Where applicable, these charges are the sole responsibility of the Customer unless expressly stated otherwise at checkout.
Vintage Heat Box is not responsible for delays or additional costs caused by customs clearance procedures.
10. Failed, Lost or Delayed Deliveries
If your parcel appears to be significantly delayed, lost, or not delivered, please contact us as soon as possible at:
We may open an investigation with the carrier where appropriate.
Please note:
- a parcel marked as delivered by the carrier may not automatically qualify as lost;
- Vintage Heat Box is not responsible for theft, loss, or damage occurring after confirmed delivery to the address provided by the Customer, unless otherwise required by law.
Any shipping issue must be reported within a reasonable timeframe to allow us to assist effectively.
11. Damaged Parcels or Delivery Issues
If your order arrives visibly damaged or incomplete, you should contact us as soon as possible after delivery and provide:
- your order number,
- clear photos of the parcel,
- clear photos of the item(s) received,
- a brief explanation of the issue.
As Vintage Heat Box sells vintage and second-hand clothing, customers acknowledge that garments may naturally show minor signs of wear or age-related imperfections, which do not automatically constitute shipping damage or product defect.
For more information regarding accepted returns, please refer to our Returns & Refund Policy.
12. Split Shipments
In some cases, an order may be shipped in multiple parcels or in separate shipments.
If this happens, you may receive multiple tracking numbers.
No additional shipping fee will be charged unless clearly communicated otherwise before dispatch.
13. Order Refusal or Unclaimed Parcels
If a parcel is refused by the Customer or not collected within the carrier’s timeframe and is returned to us, we reserve the right to:
- deduct the original shipping costs,
- deduct any return shipping or carrier handling fees,
- deduct any customs or administrative fees where applicable,
before issuing any refund, where legally permitted.
14. Contact
If you have any questions regarding shipping, delivery, or tracking, please contact us at:
Vintage Heat Box
51 rue Carnot
74000 Annecy
France
Email: info@vintageheatbox.com
15. Legal Information
Vintage Heat Box is operated by a French company registered under the following number:
SIRET: 952 337 830 00014
By placing an order on our Website, you also agree to our:
- Terms and Conditions of Sale
- Terms of Use
- Privacy Policy
- Returns & Refund Policy