Refund policy
Conditions générales de vente – Vintage Heat Box
Préambule
These Terms and Conditions of Sale (“Terms”) govern the sale of mystery boxes of second-hand and vintage clothing by Vintage Heat Box through its website.
By placing an order on the Website, the customer (“Customer”) confirms that they have read, understood, and accepted these Terms without reservation.
1. Champ d'application
These Terms define the conditions under which Vintage Heat Box sells mystery boxes of vintage and second-hand clothing to customers via its website.
2. Acceptation des conditions
Avant de passer commande, le client est invité à lire attentivement les présentes conditions générales.
By validating their order, the Customer expressly accepts these Terms in full.
3. Produits
Vintage Heat Box propose des coffrets surprise contenant des vêtements vintage et d'occasion.
Due to the nature of the concept, the contents of each mystery box are selected at random based on the size and preferences provided by the Customer where applicable.
Le client reconnaît et accepte que :
- chaque boîte est unique;
- the items received may vary in brand, style, colour, era, and composition;
- product photos and visuals shown on the Website are for illustrative purposes only and are non-contractual.
All garments sold by Vintage Heat Box are second-hand or vintage items, which may show normal signs of wear consistent with their age and nature.
4. Commandes
Orders are placed directly through the Website.
Pour passer une commande, le client doit :
- sélectionnez la boîte mystère de votre choix ;
- add it to their cart;
- enter their personal and delivery details;
- choisissez un mode de paiement ;
- Confirmer la commande.
The order becomes final only once payment has been successfully processed and accepted.
Vintage Heat Box se réserve le droit de refuser ou d'annuler toute commande dans les cas suivants :
- problèmes de paiement,
- soupçon de fraude,
- abnormal or abusive ordering behaviour,
- stock or operational issues.
5. Prix
All prices displayed on the Website are shown in euros (€) and include all applicable taxes (VAT included) unless stated otherwise.
Shipping costs are not included in the product price unless expressly indicated and are calculated during checkout before payment confirmation.
Vintage Heat Box reserves the right to change prices at any time. However, products will be invoiced based on the price applicable at the time the order is placed.
6. Paiement
Payment is made online via the secure payment solutions available on the Website, including payments processed through Shopify Payments and/or its authorised providers.
The Customer guarantees that they are fully authorised to use the chosen payment method.
Vintage Heat Box ne saurait être tenue responsable de toute utilisation frauduleuse d'un moyen de paiement par un tiers.
7. Expédition et livraison
Orders are generally dispatched within 14 business days from order confirmation, unless otherwise stated on the Website.
Shipping times may vary depending on:
- pays de destination,
- retards des transporteurs,
- customs or logistical constraints,
- periods of high demand.
Once the order has been shipped, the Customer will receive a shipping confirmation email including a tracking number, where available.
The Customer is responsible for ensuring that the delivery information provided is accurate and complete. Vintage Heat Box shall not be liable for delays, loss, or failed delivery caused by incorrect or incomplete information submitted by the Customer.
If a parcel is returned due to an address error, failure to collect, or refusal of delivery, reshipping costs may be charged to the Customer.
8. Droit de rétractation
If the Customer is a consumer residing in the European Union, they may benefit from the statutory 14-day right of withdrawal in accordance with applicable consumer protection laws.
Le délai de rétractation court à compter du jour où le client, ou un tiers désigné par celui-ci (autre que le transporteur), prend physiquement possession des biens.
To exercise this right, the Customer must send a clear and unambiguous written statement by email or post to:
Vintage Heat Box
51 rue Carnot
74000 Annecy
France
E-mail : info@vintageheatbox.com
The Customer may also use the model withdrawal form set out at the end of these Terms.
Important limitation regarding Mystery Boxes
Due to the specific nature of mystery boxes as randomised and surprise-based products, returns may be refused where:
- the box has been opened and its surprise/random nature has been materially altered;
- the returned items are incomplete, damaged, worn, washed, or no longer in their original resale condition;
This means that the right of withdrawal applies only insofar as the product remains eligible under applicable consumer law and is returned in a condition allowing resale.
The Customer must return the goods within 14 days of notifying their decision to withdraw.
Les frais de retour sont à la charge du client.
9. Returns and Refunds
Where a return is accepted, the Customer will be refunded using the same payment method used for the original transaction, unless otherwise agreed.
Refunds will be processed within 14 days from the date Vintage Heat Box receives the returned goods or from the date the Customer provides valid proof of return shipment, whichever occurs first.
Vintage Heat Box reserves the right to reduce the refund amount if the returned items show signs of use, damage, washing, odour, alteration, or any handling beyond what is necessary to inspect the goods.
Shipping fees paid at the time of order may only be refunded where required by law.
10. Condition of Goods
Tous les articles vendus par Vintage Heat Box sont des vêtements vintage et/ou d'occasion.
By purchasing from the Website, the Customer acknowledges that such items may naturally include:
- légères traces d'usure,
- légère décoloration,
- petites imperfections,
- age-related variations.
These characteristics are part of the nature and authenticity of vintage clothing and do not automatically constitute defects.
Any substantial issue must be reported within a reasonable time after delivery, with supporting photos where applicable.
11. Intellectual Property
All content available on the Website, including but not limited to:
- text,
- visuals,
- product descriptions,
- logos,
- branding,
- graphisme,
- images,
- vidéos,
is the exclusive property of Vintage Heat Box or its licensors and is protected by applicable intellectual property laws.
No element of the Website may be copied, reproduced, distributed, modified, published, or exploited without prior written authorisation.
12. Liability
Vintage Heat Box shall not be held liable for any indirect, incidental, or consequential damages arising from:
- use of the Website,
- purchase or use of products,
- delays or inability to access the Website,
- force majeure events,
- third-party service failures.
Aucune disposition des présentes Conditions ne saurait exclure une responsabilité qui ne peut être légalement exclue en vertu de la législation applicable.
13. Force Majeure
Vintage Heat Box shall not be liable for any failure or delay in performing its obligations where such failure results from circumstances beyond its reasonable control, including but not limited to:
- perturbations des transports,
- grèves,
- catastrophes naturelles,
- restrictions gouvernementales,
- pandémies,
- retards douaniers,
- supply chain interruptions.
14. Applicable Law and Dispute Resolution
Les présentes Conditions sont régies par le droit français, sans préjudice des droits obligatoires en matière de protection des consommateurs applicables dans le pays de résidence du Client au sein de l'Union européenne.
En cas de litige, les parties s'efforceront en premier lieu de régler le différend à l'amiable et de bonne foi.
Before initiating legal proceedings, the Customer is encouraged to contact Vintage Heat Box at:
If no amicable resolution is reached, disputes may be submitted to the competent courts in accordance with applicable law.
Consumers may also use a consumer mediation service where legally available.
For customers located in France, mediation may be initiated through:
SAS Médiation Solution
Website : sasmediationsolution-conso.fr
15. Telephone Marketing Opt-Out (France)
In accordance with Article L.223-2 of the French Consumer Code, consumers have the right to register free of charge on the Bloctel telephone marketing opt-out list.
Website:
Vintage Heat Box undertakes to comply with applicable rules regarding telephone and SMS marketing.
16. Changes to the Terms
Vintage Heat Box se réserve le droit de modifier les présentes conditions à tout moment.
The version applicable to the Customer is the one published on the Website at the time the order is placed.
Customers are encouraged to review the Terms regularly.
17. Customer Service
For any questions, claims, or requests, the Customer may contact Customer Service at:
E-mail : info@vintageheatbox.com
18. Mentions légales
Vintage Heat Box est exploitée par une société française immatriculée sous le numéro suivant :
SIRET : 952 337 830 00014
Siège social :
51 rue Carnot, 74000 Annecy, France