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FREQUENTLY ASKED QUESTIONS
FAQ
What are the delivery times?
What are the delivery times?
Delivery times are 1 to 2 weeks whether you ordered one or multiple boxes.
Can I have a preview of what I'm going to get?
Can I have a preview of what I'm going to get?
The concept of the Mystery Box is based on the element of surprise, so we do not provide a preview before reception. However, you can get an idea by visiting our Instagram page or by seeing our photos on our online store.
What does a box contain?
What does a box contain?
A box can contain a wide variety of items such as t-shirts, sweaters, sweatshirts, jackets, polos, pants, shorts, ...
Are your products good quality?
Are your products good quality?
Yes, we select high-quality clothing from renowned brands. Each piece is carefully chosen to ensure style and quality.
Where do the clothes come from?
Where do the clothes come from?
The clothes you'll find in your boxes generally come from our American and European suppliers.
My promo code isn't working, what can I do?
My promo code isn't working, what can I do?
If you are having trouble with a promotional code, please double-check its accuracy, expiration date, and any associated conditions. If the problem persists, do not hesitate to contact our customer service for assistance.
How can I track my order?
How can I track my order?
Once your order has shipped, keep an eye on your inbox. We will send you an email containing tracking information.
Go to the carrier's website and enter the tracking number